Privacy Policy

Last updated: October 13, 2026

ALVABOT ("we", "our") provides an AI-assisted WhatsApp customer service tool that businesses use to answer their customers' questions automatically over WhatsApp. This policy explains what information we process when someone messages a business using ALVABOT, and how it's used.

Information we collect

• Your WhatsApp phone number and profile name, as provided by WhatsApp when you message a business.
• The content of messages you send to and receive from the business through WhatsApp.
• Timestamps and basic metadata associated with your conversation.

How we use this information

• To identify you as a returning customer within a conversation.
• To generate relevant, accurate replies to your questions using the business's own knowledge base.
• To let the business review conversations and improve the answers ALVABOT gives.

How messages are processed

Message content is processed by a self-hosted AI language model operated by the business itself, not by a third-party AI provider. WhatsApp messages are sent and received via Meta's WhatsApp Business Platform, which is subject to Meta's WhatsApp Business Policy.

Data retention

Conversation history is retained to provide context for ongoing support and is not sold or shared with third parties beyond what's required to operate the WhatsApp integration itself (i.e. Meta's WhatsApp Business Platform).

Your rights

You can request access to, or deletion of, your conversation history by contacting the business you messaged directly, or by emailing us at [email protected].

Contact

Questions about this policy can be sent to [email protected].